Sales Terms

Selling prices / VAT

The prices of the products on sale on the Website include VAT and every other tax that may be applicable to the sale of products to Users who purchase from within the European Union.

For orders placed by customers from countries outside the European Union, the price displayed includes all applicable duties and local taxes. Starting from September 15, 2025, this improved service ensures that customers will not be required to pay any additional charges upon delivery, as these costs are now fully covered by the Seller. This means that customers only need to receive their order without any further steps or payments required. Please note that, in the event of a refund, the portion of the amount corresponding to duties and taxes already paid on the customer’s behalf is non-refundable.

For any order exceeding USD 2.500 customers are required to provide a valid Tax Identification Number (TIN) for courier and customs clearance purposes.

Product prices may be subject to updates and variations. The User is required to verify the final price before submitting the relating order. In the case of a manifest clerical error affecting the price displayed on the Website – compared to the commonly known price of the chosen product –  the Seller, to his sole and conclusive judgement, may not confirm the shipment and proceed with the immediate reimbursement of the amount paid by the User.

Taxes and duties

We ship from Italy. For orders delivered outside the European Union, all applicable duties and import taxes are included in the product price. Customers will not be responsible for the payment of additional customs duties, import taxes, or brokerage fees upon delivery. These charges are prepaid and settled by us in accordance with the regulations of the destination country. The price displayed at checkout constitutes the final amount payable by the customer.

Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee

Once an order ships and is in transit, it is not possible to cancel the order

Promotional offer codes

We may, from time to time, as part of a promotion or for other reasons, publish offer codes e.g. money or percentages off certain of our products or the value of your shopping basket. Unless specified, these codes will solely relate to the subject of a particular promotion and are not available to be used in conjunction with any other offer, price reduction or in respect of sale, clearance, nearly new or archive items and will not apply to postage and packaging charges.
The codes will only be valid from the specified start and end date. No codes will be valid for retrospective use.

Assistance

UNIMATIC® watches are entirely designed and assembled in Italy with the best materials and techniques to ensure the best performance and durability.

To request a repair and receive support please email:

[email protected]

Please try to include pictures or videos to show the problem you’re facing if possible.
Your UNIMATIC® watch is warranted for a period of twenty-four (24) months, from the date of purchase under the terms and conditions of this warranty. The international UNIMATIC® warranty covers material and manufacturing defects existing at the time of delivery of the purchased UNIMATIC® watch (defects). The warranty only comes into force if the warranty card is dated, fully and correctly completed and signed by an official UNIMATIC® dealer (valid warranty card). During the warranty period and by presenting the valid warranty card, you will have the right to have any defect repaired free of charge, with the only transport and insurance costs at customer expense.
This manufacturer’s warranty does not cover: normal wear and tear and ageing, any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the operating instructions provided, watch handled by non-authorized persons (for example for service or repair) or which has been altered in its original condition beyond UNIMATIC®’s control.
Under no circumstances will UNIMATIC® be liable for any indirect or consequential damages of any kind.
Any further claim against UNIMATIC®, for example for damages additional to the above described warranty is expressly excluded.
The above manufacturer’s warranty is independent of any warranty that may be provided by the seller, for which he carries sole responsibility; does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have against the seller.

Returns

If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return. Make sure item is unworn. 

To initiate the return, please email: 

[email protected]

We will provide you with the necessary return form and book the return shipment for you. The cost of a single return is 30€ (tax included) – that is applicable regardless from the order amount or type. Unless explicitly stated otherwise, the return cost will be deducted from your refund.

Returns are accepted if:

• Items are unworn, in their original packaging with protective film.
• Return all items, straps and certificates included in the order.
• Include printed version of the assistance form we will provide.

Worn items will be charged a discretionary 2% restocking fee based on the value of the item. 

Personalized items are made to order and cannot be returned or exchanged.

For orders shipped outside the European Union, any duties and taxes paid are non-refundable.

Payment Methods

We accept major credit/debit cards through Paypal, Stripe, Amazon, Apple pay, Google pay. We do not store credit card details nor do we share customer details with any 3rd parties. You confirm that the payment account that is being used is yours.

Delivery

We will deliver goods in accordance with the delivery option selected by you during the order process. The delivery period stated within which you receive your order is approximate.
We ship from European Community (EC) , you may have to pay import duties and taxes, which is levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities.
Our delivery timeframe is under a week for shipping and the delivery companies we work with are UPS, DHL, FEDEX, GLS chosen according to the shipment destination.

Legal Title

The legal title to the goods and the risk in the goods will pass to you on delivery of the goods.

Email Policies

We will send you e-mail will include order confirmations, renewal/expiration notices, despatch updates and other payment notifications.

Third party informations

We cannot be held responsible for material held on third party websites or any other written material. The only prices that apply for Unimatic products are those stated in our material. We cannot vouch for the reliability of prices stated on shopping directories or, otherwise, through any other third party material.
Intellectual property rights and trademarks
‘Unimatic’ is a trademark of Caligola Srl.
VAT # IT 10846090966 – registered address: via Cappuccio 17, 20123 Milano