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  • These terms and conditions apply to the use of unimaticwatches.com websites. By using any part of these websites, and/or placing an order or requesting a catalogue or entering a competition on either website, you agree to be bound by these terms and conditions. You should note these terms and conditions can potentially change at any time, and it is up to you to check the terms and conditions regularly before ordering any products or other services in case there have been any changes. If you do not agree with the terms and conditions set our below, you should not use or access this website. If you have any queries relating to our terms and conditions, please contact us at [email protected] before placing an order.

     

    General information

    Your contact for purchases made through www.unimaticwatches.com or through telephone or in writing is with Caligola SRL and you undertake that all goods ordered by you are for your own private and domestic use and are not for resale. We reserve the right, at any time, to discontinue or change specifications, price, designs, features, models or equipment without incurring obligation.

  • Selling prices

    All prices indicated for products available via www.unimaticwatches.com are not inclusive of VAT (if applicable, this will be added during the checkout procedure) are stated in € (EUR). These are exclusive of delivery charges. The total cost of your order is the price of the products and services ordered (less any promotional discount, if applicable) and the delivery charges as set out in the checkout procedure.
    Where the order is for a delivery address outside the European Community (EC) such VAT will not apply.
    We reserve the right to apply VAT on orders that have a delivery address within the European Community (EC) at the time of despatch.

  • Promotional offer codes

    We may, from time to time, as part of a promotion or for other reasons, publish offer codes e.g. money or percentages off certain of our products or the value of your shopping basket. Unless specified, these codes will solely relate to the subject of a particular promotion and are not available to be used in conjunction with any other offer, price reduction or in respect of sale, clearance, nearly new or archive items and will not apply to postage and packaging charges.
    The codes will only be valid from the specified start and end date. No codes will be valid for retrospective use.

  • ASSISTANCE

    UNIMATIC® watches are entirely designed and assembled in Italy with the best materials and techniques to ensure the best performance and durability.

    To request a repair and receive support please email:

    [email protected]

    Please try to include pictures or videos to show the problem you’re facing if possible.
    Your UNIMATIC® watch is warranted for a period of twenty-four (24) months, from the date of purchase under the terms and conditions of this warranty. The international UNIMATIC® warranty covers material and manufacturing defects existing at the time of delivery of the purchased UNIMATIC® watch (defects). The warranty only comes into force if the warranty card is dated, fully and correctly completed and signed by an official UNIMATIC® dealer (valid warranty card). During the warranty period and by presenting the valid warranty card, you will have the right to have any defect repaired free of charge, with the only transport and insurance costs at customer expense.
    This manufacturer’s warranty does not cover: normal wear and tear and ageing, any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the operating instructions provided, watch handled by non-authorized persons (for example for service or repair) or which has been altered in its original condition beyond UNIMATIC®’s control.
    Under no circumstances will UNIMATIC® be liable for any indirect or consequential damages of any kind.
    Any further claim against UNIMATIC®, for example for damages additional to the above described warranty is expressly excluded.
    The above manufacturer’s warranty is independent of any warranty that may be provided by the seller, for which he carries sole responsibility; does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have against the seller.

  • RETURNS

    If you are not satisfied with your purchase, you may return the product with the original receipt and original packaging within fourteen (14) calendar days of purchase.
    Please contact us at:

    [email protected]

    to obtain help on return procedures BEFORE returning any item.
    You have to pay the costs of returning the goods, and we warmly recommend to use tracking enabled shipping service such as major courier (UPS, DHL, Fedex, etc).
    All items need to be returned unworn, in their original packaging (including protective film/cover) and with a completed returns form. If the watch is returned in perfect condition, but the strap has been used or marked then a refund will only be granted on the watch.

    TRY ON:

    We understand buying online without trying it on could be tricky sometimes, so here’s our advice to you:
    We advise our customer to wrap the watch around their wrist instead of fastened it up. Essentially once the strap is fully fastened its worn.
    If any customer has order a watch on their wrist without fastening, this avoids the strap being marked.
    For any further enquiries please contact customer service.


  • Payment methods

    We accept major credit/debit cards through Paypal, Stripe, Amazon, Apple pay, Google pay. We do not store credit card details nor do we share customer details with any 3rd parties. You confirm that the payment account that is being used is yours.

  • Delivery

    We will deliver goods in accordance with the delivery option selected by you during the order process. The delivery period stated within which you receive your order is approximate.
    We ship from European Community (EC) , you may have to pay import duties and taxes, which is levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
    Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities.
    Our delivery timeframe is under a week for shipping and the delivery companies we work with are UPS, DHL, FEDEX, GLS chosen according to the shipment destination.

  • Shipment to Russia

    DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

    These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

    1. Terms used herein:

    Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO.  DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.

    Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.

    Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.

    Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.

    Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

    2. T&C Subject Matter

    2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).

    2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

    2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

    Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

    3. DHL Express Network Terms and Conditions of Carriage.

    3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

    Deliveries and Undeliverables

    Shipments cannot be delivered to PO Boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.

    DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude certain delivery options on request.

    If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.

    Inspection

    DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.

    DHL’s Liability

    DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention, as applicable, or in absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.

    For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.

    If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.

    DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention.

    DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions, which are available on the DHL website at www.dhl.com or from Customer service.

    Claims

    All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.

    Circumstances Beyond DHL’s Control

    DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL – e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” – e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

    Routing

    Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

    3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

    4. Customs Operations Terms & Conditions

    4.1. Customs Broker:

    4.1.1 may performs customs declaration of Express Shipments;

    4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;

    4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

    4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.

    All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.

    4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost

    4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

    5. Liability of the Parties

    5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

    5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

    5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

    6. Service Fees and Payment for Customs Operations:

    6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

    6.2. The Consignee must pay for the Customs Broker’s services.

    6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

    7. General Provisions

    7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

  • Our email policies

    We will send you e-mail will include order confirmations, renewal/expiration notices, despatch updates and other payment notifications.

  • Third party informations

    We cannot be held responsible for material held on third party websites or any other written material. The only prices that apply for Unimatic products are those stated in our material. We cannot vouch for the reliability of prices stated on shopping directories or, otherwise, through any other third party material.
    Intellectual property rights and trademarks
    ‘Unimatic’ is a trademark of Caligola Srl.
    VAT # IT 10846090966 – registered address: via Cappuccio 17, 20123 Milano

Free shipping for orders above 75EUR.
For international orders, taxes and duties may be applied by your local customs.

 

We ship using DHL or UPS priority

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